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Terms and Conditions

DISCLOSURE & TERMS OF USE

By submitting your order, you acknowledge that you have read and agree to be bound by the terms, conditions, and disclosures outlined below.

By requesting a Pet Rating Report from Pet-Rating.com, you confirm that the information you provide is true and correct, and that:

  1. You are the property owner or authorized agent requesting the report for a legitimate residential or storage leasing decision;
  2. You have received the necessary authorization, where applicable, to evaluate a prospective tenant’s pet; and
  3. You are at least 18 years of age.

By checking the “AGREE” box, you are providing your consent for Pet-Rating.com to access pet-related screening information and other relevant data necessary to generate the requested report for your leasing decision.

Important Notice:
Pet-Rating.com is not a consumer reporting agency and does not provide full credit reports, criminal background checks, or other consumer reports as defined under the Fair Credit Reporting Act (FCRA). Our reports focus solely on pet-related information designed to assist with assessing pet-related leasing risks.

No Warranty

Pet-Rating.com provides all reports, services, and site content on an “as-is” basis without any warranties, express or implied. We do not guarantee continuous, uninterrupted, or error-free service, nor do we warrant the completeness or accuracy of the information provided.

You accept full responsibility for any decisions made based on Pet-Rating.com reports. Neither Pet-Rating.com nor its affiliates will be liable for any damages or losses, whether direct or indirect, arising from the use of our services or reports.

Coverage varies by region, and some areas may not be fully covered in the reports.

Indemnification

By using this site and its services, you agree to indemnify and hold harmless Pet-Rating.com, its affiliates, and partners from any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) resulting from your actions or use of the site and services.

Force Majeure

Pet-Rating.com is not liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, government actions, natural disasters, system failures, or vendor delays.

Refund Policy

Our reports are generated using proprietary data sources. Pet-Rating.com does not guarantee the accuracy or completeness of the information provided and does not issue refunds for reports believed to be inaccurate, incomplete, or missing data, including situations where no score could be generated due to insufficient applicant data.

Once an applicant authorizes release of their report, it becomes immediately accessible to the landlord and is considered delivered. No refunds are provided for Comprehensive Reports under any circumstance once authorized by the applicant.

If you were charged for a Comprehensive Report that the applicant did not authorize, you may request a refund by contacting:

  • Email: contact@Pet-Rating.com
  • Phone: 800-250-5653

Refund requests may take up to one full business day to process. If an applicant authorizes the release of their report before your cancellation is finalized, you will not qualify for a refund.

Report Accessibility

Reports are accessible through your online account once the applicant has authorized release. Reports will remain available for 1 year from the authorization date. After 1 year, reports will be permanently deleted from our servers and will no longer be retrievable.

Trademarks and Copyrights

All trademarks, service marks, and logos on this website are the property of their respective owners, including Pet-Rating.com. Unauthorized use of any trademarks is strictly prohibited. You may not display, copy, or use these trademarks without explicit written permission.